Consumers want convenience, and to feel in control of business interactions from start to finish.
Businesses that want to innovate and relevant need to meet consumers where they are and build trust through meaningful exchanges.
As a business owner, conversations are key to building personal relationships between brands and consumers. And when they happen in places where consumers are most comfortable — like Messenger or WhatsApp — it can lead to more qualified leads, more sales, and higher retention rates. That’s where Messenger Marketing comes in.
Messenger Marketing is the process of getting people interested in your products or services using Facebook Messenger, WhatsApp, WeChat, Telegram, or other messaging apps. The goal is to grow your business by getting more leads and customers through more conversations.
A Messenger Marketing strategy helps companies connect with customers, provide helpful content, and help them take actions that are meaningful for your business, such as booking an appointment, downloading an app, or signing up for a service. Messenger bots help drive successful Messenger Marketing efforts through automating conversations so that business owners can narrow their focus on the interactions only when they are needed. This allows a small business to engage in marketing activities at a much bigger scale than they might be currently.
Messenger Marketing is different from other marketing channels. Emails, landing pages, social media — we’ve all used one, if not all, of these channels. So why add one more to the mix? The average open rates for email hover around 18 percent, and click-through around 2.69 percent, which means people aren’t seeing your messages. Most companies still find email difficult to crack — they send bulk emails full of promotions, announcements, and newsletters with a personalized touch like “Hey Amy!” or “Hi Max”. It’s the same strategy everyone’s been using for 10 years, and it’s time for a change.
What’s considered a good conversion rate for landing pages is 2.35 percent. And considering the average paid FB ad CTR is .90 percent alongside a painfully low organic reach, it’s safe to say the way we communicate is changing, and you need to change with it. Messenger Marketing early adopters are seeing the impact of first mover advantage, or being the first to deploy a certain tactic. People are responding to Messenger bots in record numbers including 88% open rates and 56% click-through rates.
There’s a major shift in business-to-customer communication, and Messenger marketers are at the forefront of it with conversational, personal, and authentic relationship-building through messaging apps. A Messenger Marketing strategy gives every business — from eCommerce and online coaching to education, restaurants, beauty salons, and professional services — a better way to automate hundreds of customer conversations at once so you can answer more questions, generate leads, and close more business instead of doing it manually.
A Messenger bot lets you automate conversations and scale social media marketing, nurture leads, manage sales, improve retargeting, and offer 24/7 customer service all in one place. It also tracks and stores customer information, including interactions and demographics, for everyone to access and use. With easy access to past conversations, it’s easier to learn about and market to your audience. You can see how people have interacted with your company, what content they’ve seen, and what they’ve bought.
Messenger bots help companies both large and small grow on autopilot, and are useful for small businesses who need to do more with less. Why Messenger Marketing matters for your business? Over 2.6 billion people actively use messaging apps every month. It’s become the default way to connect with friends and family, share information, and stay up-to-date on the latest news. If you want your business to grow, you need to adapt to changing consumer behavior.
You might have a following on social and you’re making money, but consistently acquiring and holding on to customers is a challenge. How do you build meaningful relationships between you and customers that draw them deeper into your funnel and eventually close the deal? A Messenger Marketing strategy can give you a birds-eye view of every customer conversation. Everything happens in one place
instant communication method. No more emails back and forth to solve a simple problem. Because most Messenger Marketing platforms have an open API and thousands of integrations, it helps businesses do more than talk with their customers. They can make reservations in real-time, check an order status instantly, and get help when they need it day or night. All in a conversational medium they’re comfortable on and use daily.
How Messenger Marketing can help your business today
1. Inexpensive lead generation that blends automated conversations with a live person when needed. One benefit of Messenger Marketing is lowering the cost to acquire a customer. Between creating and launching ads, consistently posting to social, or creating free content as lead magnets, the time and resources it takes to execute a profitable lead generation strategy are challenging for smaller businesses. as an advocate for chat marketing we can only stress the importance of a well-designed Facebook Messenger Marketing strategy
2. Improves business bottom line. Using Messenger Marketing has been shown to create tangible results.
3. Better audience targeting. Messenger Marketing can help you discover and refine your audience, then segment them based on select criteria. By concentrating on targeted groups, ad spend can be spent attracting the right leads, and sequences can nurture and guide leads to become paying customers.
4. Real-time customer support. Customers today want fast and personalized support 24/7. Messenger bots offer a powerful self-service tool for giving them what they want at any time around the clock. You can offer real-time, one-to-one conversations that help customers solve their problems, track customer satisfaction, and respond to thousands of queries at once. Even better, if some potential customers need an extra human touch, you can jump into live chat and respond to questions manually.
5. Improve retention. A good Messenger Marketing strategy will continually bring value to customers, through great content, special deals, loyalty programs, and more. This gives you an ongoing, personal touchpoint to interact with subscribers so you can improve your offer, and turn loyal customers into advocates.
